Privacy at Straightandsear
Privacy Policy
This Privacy Policy explains how Straightandsear collects, stores, and protects your personal information in line with Australian privacy laws when you dine with us, visit the offline poker lounge, or use our website.
At a glance
We collect only the information we need to manage your reservations, experiences, and communications, and we treat that information with care and discretion.
- Personal details collected for bookings and enquiries only
- No sale of personal information to third parties
- Security safeguards aligned with industry standards
- Clear options to access, correct, or delete your data
Privacy Policy Overview
This Privacy Policy explains how Straightandsear (also referred to as "we", "us" or "our") collects, stores, and protects your personal information in line with applicable Australian privacy laws. It applies to guests, patrons, suppliers, and visitors who interact with us in person at the bistro and offline card lounge, over the phone, by email, or through our website at straightandsear.com.
By providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of your information as described here.
Who We Are
Straightandsear is a physical bistro and private offline card lounge located in Australia. Our venue focuses on modern Australian dishes, artisan tasting platters, and an extensive wine list, alongside an intimate offline poker salon that hosts in-person, offline intellectual card games and curated tournament evenings.
We are committed to safeguarding the privacy of all guests, patrons, team members, partners, and website visitors. Protecting the confidentiality and integrity of your personal information is an important part of the hospitality and service standards we uphold.
Information We Collect
We collect personal information that is reasonably necessary for us to provide our services and manage your experience with Straightandsear. This may include:
- Identification and contact details such as your name, email address, and phone number
- Reservation and booking details including party size, preferred date and time, seating preferences, and any special requests you choose to share
- Information you provide when enquiring about private events, offline card lounge access, or seasonal experiences
- Basic correspondence details contained in emails, messages submitted via our contact page, or phone enquiries
Where you provide personal information about someone else (for example, when making a reservation on behalf of another guest), you confirm that you have their permission to do so and that they are aware of this Privacy Policy.
How Your Information is Used
We use the personal information we collect solely for legitimate hospitality and venue management purposes, including:
- Managing reservations, seating arrangements, and private bookings at the bistro and Offline card lounge
- Responding to your questions, feedback, and enquiries submitted through our Contact Us or Reservations pages
- Maintaining internal records related to guest history, preferences you choose to share, and visit notes that help us enhance your experience
- Communicating with you about confirmed or upcoming bookings, changes to your reservation, or relevant information about your visit
- With your consent where required, sharing information about seasonal events, special menus, offline card lounge nights, and venue updates that may interest you
We do not use your personal information for unrelated marketing activities, nor do we profile individual guests beyond what is reasonably necessary to deliver and refine our services.
Data Storage and Security
We take reasonable steps to store your personal information securely and to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
Depending on how you interact with us, your information may be stored in:
- Secure digital reservation and email systems protected by access controls, passwords, and other safeguards
- Limited physical records stored in restricted bistro or office areas accessible only to authorised team members
Access to personal information is restricted to staff and service providers who need that information to perform their duties or to support our operations. We review our security measures periodically and adjust them in line with industry-standard practices and applicable legal requirements.
Your Rights and Choices
Subject to applicable laws, you have certain rights in relation to the personal information we hold about you, including the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update information that is inaccurate, incomplete, or out of date
- Request that we delete personal information we hold about you, where it is no longer required for the purposes for which it was collected and we are not otherwise legally required to retain it
- Opt out of receiving non-essential communications about events, news, or updates
To exercise any of these rights, please contact us using the details in the Contacting Us section below or submit a request via our Contact Us or Reservations pages. We may need to verify your identity before processing certain requests and will respond within a reasonable period.
Links to Third-Party Sites
Our website may include links to third-party websites, resources, or partners, such as producers, local suppliers, media coverage, or event partners. These third-party sites operate independently from Straightandsear and may have their own privacy policies and practices.
We are not responsible for the content, security, or privacy practices of any third-party websites. We encourage you to review the privacy policies of those sites before providing any personal information to them.
Privacy Policy Updates
We may review and update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practice. Any updates will be published on this page with an updated effective date.
Changes take effect when the revised version is made available on this page. We encourage you to check back periodically so that you remain informed about how we handle your personal information.
If any significant changes are made to the way we collect or use your personal information, we may also provide additional notice through our venue communications or website where appropriate.
Contacting Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, we invite you to contact us.
You can reach us by:
- Submitting an enquiry through our Contact Us page
- Including relevant details in the notes field when making a booking via our Reservations page
- Sending a direct email using the contact information published on our Contact Us page
When you contact us about privacy-related matters, please provide your name and sufficient details about your enquiry so we can assist you. We will aim to acknowledge and respond to your request within a reasonable period, in line with our obligations under Australian privacy laws.